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EXIN ITIL Foundation (V4) Sample Questions (Q179-Q184):

NEW QUESTION # 179
Which of these should be logged and managed as a problem?

A. Trend analysis shows a large number of similar incidents
B. A user requests delivery of a laptop
C. 'Continual improvement' needs to prioritize an improvement opportunity
D. A monitoring tool detects a change of state for a service

Answer: A

NEW QUESTION # 180
Which one of the followingprovides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Event management, incident management, problem management, request fulfilment, and access management
B. Event management, incident management, changemanagement, and access management
C. Incident management, problem management, service desk, request fulfilment, and event management
D. Incident management, service desk, request fulfilment, access management, and event management
E. Explanation:
QUESTIONNO: 101 With which process is problem management likely to share categorization and impact coding systems?
A. Incident management
B. Service asset and configuration management
C. Capacity management
D. IT service continuity management

Answer: A

NEW QUESTION # 181
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A. Information security management
B. Monitoring and event management
C. Service level management
D. Continual improvement

Answer: A

Explanation:
To protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication and non-repudiation.
https://www.bmc.com/blogs/itil-management-practices/

NEW QUESTION # 182
Which is the correct combination of Service Management terms across the Lifecycle?

A. 1B, 2C, 3D, 4A
B. 1C, 2D, 3A, 4B
C. 1A, 2B, 3C, 4D
D. 1C, 2B, 3A, 4D

Answer: D

NEW QUESTION # 183
Which is the first step in the 7 Step Improvement Process?

A. Identify gaps in Service Level Agreement (SLA) achievement
B. Where are we now?
C. Define what you should measure
D. Prepare for action

Answer: C

NEW QUESTION # 184
......

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Certification ITIL Exam & New ITIL Test Pass4sure

New ITIL Test Pass4sure - ITIL Testking

EXIN ITIL Foundation (V4) Sample Questions (Q179-Q184):

EXIN's Realistic ITIL Exam Questions with Accurate Answers Prepare You for Success

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